Your booking is subject to our terms and conditions.

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Minimum number of reservations
Each tour and experience on the site will take place on condition that a minimum number of bookings is respected. The minimum number is at the discretion of the management, which undertakes to notify guests of any cancellation of the tour if it is not reached.

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Cancellation Fee and Refunds

In general, the cancellation fee from 32 days to the day of the service is 0% of the total. Once the service has started, participants automatically lose the right to a refund of the participation fee. Payment of the cancellation fee will be made by bank transfer or credit card

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For all MI GIFTs (including EXCLUSIVE ones) and products relating to the Opera, with the exception of MI GIFT: Private Chef, the following cancellation fees apply: From 32 days to 20 days from the day of the service: 0% of the total; From 19 days to the day of the service: 100% of the total. It is also understood that once the service has started, participants automatically lose the right to a refund of the participation fee. Payment of the cancellation fee will be made by bank transfer or credit card.

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Cancellation conditions for the MI GIFT: Private Chef service
If the Customer requests the cancellation of the purchased service with prior notice:

• equal to or less than 14 days, but in any case more than 7 days from the start date of the service, nothing will be withheld or charged by CHEF @ HOME.

• Equal to or less than 7 days, but in any case longer than 48 hours, the Company CHEF @ HOME srl undertakes to ask the Customer for an indemnity on the total amount due equal to:

  • [20%] + 10.00 euros

In case of notice equal to or less than 48 hours, the CHEF @ HOME srl company undertakes to ask the Customer for the full amount of the reservation.

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Warranty

The service will be confirmed upon receipt of the deposit or full payment, by credit card, in cash, by bank transfer or any other means of payment indicated on the site.

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Jurisdiction
All products and services provided by MI EXPERIENCE are governed exclusively by Swiss law. In the event of any dispute, controversy or claim arising out of or in connection with the use of any product or service offered by MI EXPERIENCE, the customer expressly agrees that the court in Lugano, Switzerland shall have exclusive jurisdiction.

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Last Update: 07 December 2021