Your booking is subject to our terms and conditions.

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Minimum number of reservations
Each tour and experience on the site will take place on condition that a minimum number of bookings is respected. The minimum number is at the discretion of the management, which undertakes to notify guests of any cancellation of the tour if it is not reached.

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Cancellation Fee and Refunds

In general, the cancellation fee from 32 days to the day of the service is 0% of the total. Once the service has started, participants automatically lose the right to a refund of the participation fee. Payment of the cancellation fee will be made by bank transfer or credit card

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For all MI GIFTs (including EXCLUSIVE ones) and products relating to the Opera, with the exception of MI GIFT: Private Chef, the following cancellation fees apply: From 32 days to 20 days from the day of the service: 0% of the total; From 19 days to the day of the service: 100% of the total. It is also understood that once the service has started, participants automatically lose the right to a refund of the participation fee. Payment of the cancellation fee will be made by bank transfer or credit card.

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Cancellation conditions for the MI GIFT: Private Chef service
If the Customer requests the cancellation of the purchased service with prior notice:

• equal to or less than 14 days, but in any case more than 7 days from the start date of the service, nothing will be withheld or charged by CHEF @ HOME.

• Equal to or less than 7 days, but in any case longer than 48 hours, the Company CHEF @ HOME srl undertakes to ask the Customer for an indemnity on the total amount due equal to:

  • [20%] + 10.00 euros

In case of notice equal to or less than 48 hours, the CHEF @ HOME srl company undertakes to ask the Customer for the full amount of the reservation.

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Warranty

The service will be confirmed upon receipt of the deposit or full payment, by credit card, in cash, by bank transfer or any other means of payment indicated on the site.

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Disclaimer of Contractual and Non-Contractual Liability for Third-Party Services

MI EXPERIENCE operates solely as a technical and organizational intermediary and shall under no circumstances be regarded as the organizer, direct service provider, seller, or guarantor of the coordinated services.

MI EXPERIENCE does not directly offer any tourism, cultural, logistical, guiding, transportation, catering, or accommodation services, and shall not be held liable for the quality, execution, punctuality, availability, or conduct associated with services rendered by third parties.

All entities involved in the service chain—including, but not limited to, guides, drivers, suppliers, intermediary agencies, final clients, hosting venues, and transport providers—act in full autonomy and bear exclusive civil, contractual, and professional liability for their actions and omissions.

MI EXPERIENCE shall bear no liability—whether direct, indirect, joint, or several—for any incident, error, omission, failure, or conduct attributable to third parties, including but not limited to:

– booking errors, scheduling issues, miscommunications, or incomplete exchanges between agencies, clients, or suppliers;
– delays, cancellations, no-shows, or service abandonment by guides, drivers, suppliers, or clients;
– disruptions, misunderstandings, unexpected closures, modifications, or external events that hinder service delivery (e.g., adverse weather, strikes, public unrest, overbooking, technical failures);
– inappropriate, aggressive, negligent, or uncooperative behavior by clients, agencies, or suppliers;
– complaints, refund claims, legal actions, financial or moral damages arising directly or indirectly from third-party services or interactions.

MI EXPERIENCE does not warrant any specific result and disclaims all responsibility for discrepancies between proposed and actual services delivered by third parties.

Moreover, MI EXPERIENCE assumes no responsibility for the selection, coordination, transmission of information, or supervision of third-party providers, except in cases of proven intentional misconduct as determined by a competent judicial authority.

All parties expressly acknowledge and accept that:

– MI EXPERIENCE shall not be involved in any dispute arising between clients, agencies, suppliers, or other external parties;
– Any request for refunds, compensation, indemnification, or legal redress must be directed exclusively to the third party responsible for the service provided;
– MI EXPERIENCE reserves the right to suspend or terminate its coordination services in the event of disputes, without such suspension or termination constituting any admission of liability.

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Jurisdiction

All products, services, activities, and any other legal relationships involving MI EXPERIENCE shall be governed exclusively by Swiss law. Any dispute, controversy, or claim of any nature arising from or related to MI EXPERIENCE, its products, services, content, activities, or relationships with third parties shall be subject exclusively to Swiss jurisdiction, with the sole and exclusive competent court being the courts of Lugano, Switzerland.

Any other jurisdiction or venue different from Lugano is expressly excluded.

This clause is tacitly accepted by all parties involved, unless otherwise agreed in writing prior to the occurrence of the dispute.

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Implicit Acceptance and General Applicability

These Terms and Conditions shall be deemed valid, binding, and enforceable upon the initiation of any form of interaction or operational engagement between MI EXPERIENCE and any involved party, including but not limited to:

– formal or informal requests for the sourcing, coordination, or provision of services;
– written confirmations transmitted via email, message, form, or any other medium;
– acceptance of, or payment—whether partial or full—for any service or experience;
– participation in, commencement of, or access to the service by any party;
– initiation of service delivery by any supplier appointed directly or indirectly by MI EXPERIENCE.

Acceptance of these Terms and Conditions shall be considered implicit, automatic, and legally binding, even in the absence of a handwritten or digital signature. This applies to all parties engaged in operational or contractual relationships with MI EXPERIENCE, including, but not limited to: end clients, agencies, tour operators, suppliers, subcontractors, collaborators, and any third party involved in the execution or delivery of services.

These provisions—including, but not limited to, limitations of liability, warranty disclaimers, cancellation policies, and jurisdiction clauses—shall apply in all circumstances, unless expressly overridden by a separate written agreement duly signed by the parties prior to the onset of any dispute.

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Last Update: 07 December 2021